Privacy policy for Android

Who we are

PalPlayer is made by Threefold, a small software studio based in Canada. If you have any question about your data, email support@threefoldapps.com.

What stays on your device

Your audio files, your folders, your listening positions, your recently played list, lyrics you fetch, chapters you make, your edits and your downloaded podcast episodes are stored only on your phone or tablet. We don't run any servers for PalPlayer, so we never receive them. PalPlayer only reads the audio files you choose to add.

PalPlayer has no login and doesn't collect your name, email, phone number, location or contacts. It doesn't use the Android Advertising ID or any other tracking identifier, and we don't sell or share your data.

When PalPlayer uses the internet

PalPlayer connects to these services only when you use the feature:

• Lyrics. When you open the Lyrics tab, the song's title and artist are sent to LRCLIB, a free lyrics database, to find matching lyrics.
• Track editor lookups. When you look up a track in the editor, a search built from its title and artist is sent to Spotify's Web API and Apple's iTunes Search to suggest titles, albums and covers.
• Podcasts. Searches and charts come from Apple's podcast directory. When you open a show you added, PalPlayer checks that show's feed for new episodes. Episodes are streamed or downloaded directly from each show's own host, as with any podcast app.
• Cover art for podcasts and suggestions is loaded from the address the show, Spotify or Apple provides.

These services see your device's IP address, as any website does, and handle requests under their own privacy policies. We don't send them anything that identifies you. If you never use these features, PalPlayer works fully offline with your own files.

Crash reports

To keep the app stable, PalPlayer uses Firebase Crashlytics, a Google service, to send a report automatically when the app crashes or hits certain errors. A report contains:

• the error and the technical details of where it happened in the code;
• your device model, Android version and PalPlayer version;
• a short technical trail of what the app was doing just before, such as internal item numbers or error messages;
• a random installation ID that groups reports from the same install. It isn't the Advertising ID and isn't linked to you.

Crash reports never include your name, email, account, the contents of your audio files or any advertising ID. Google processes them under Firebase's privacy terms.

Permissions

• Music and audio, to read the audio files you want to play and organise.
• Internet, for the features listed above.
• Notifications and background playback, to show playback controls and keep audio playing when the screen is off.

PalPlayer doesn't ask for your location, camera, microphone or contacts.

Children

PalPlayer isn't directed at children under 13 and doesn't knowingly collect information from them.

Deleting your data

Everything PalPlayer keeps is on your device. To delete it, clear PalPlayer's storage in Android Settings or uninstall the app. We hold no copy on any server.

Emails you send us

If you email support, we keep the conversation so we can help you. We'll delete it if you ask.

Your rights

You can ask us at any time what information we hold about you, to correct it, or to delete it. Email support@threefoldapps.com and we'll reply within 30 days.

Changes

If we change this policy, we'll update it here and change the date at the top.