Privacy policy

Who we are

PalPlayer is made by Threefold, a small software studio based in Canada. If you have any question about your data, email support@threefoldapps.com.

What stays on your device

Your audio files, your folders, your listening positions, your edits and your downloaded podcast episodes are stored only on your iPhone or iPad. We don't run any servers for PalPlayer, so we never receive them. PalPlayer only reads the folders and files you choose to give it.

When PalPlayer uses the internet

PalPlayer doesn't collect analytics, usage statistics or crash reports. It connects to the internet only for these features, and only when you use them:

• Lyrics. When you open the Lyrics tab, the song's title and artist are sent to LRCLIB, a free lyrics database, to find matching lyrics.
• Fetch online in the track editor. The title and artist you're editing are sent to Apple's iTunes Search to suggest song details and covers.
• Podcasts. Searches and charts come from Apple's podcast directory. Episodes are streamed or downloaded directly from each show's own host, as with any podcast app.
• Cover art for podcasts and suggestions is loaded from the address the show or Apple provides.

These services see your device's IP address, as any website does. We don't send them anything that identifies you, and nothing is sent to us.

Purchases

If PalPlayer is bought through the App Store, Apple handles the payment. We never see your card details or your Apple Account.

Children

PalPlayer doesn't collect personal information from anyone, including children.

Emails you send us

If you email support, we keep the conversation so we can help you. We'll delete it if you ask.

Your rights

You can ask us at any time what information we hold about you, to correct it, or to delete it. Email support@threefoldapps.com and we'll reply within 30 days.

Changes

If we change this policy, we'll update it here and change the date at the top.